FAQ

Hours of Operation

• Our Customer Happiness team is in the office Monday-Friday, 6:00 AM-5:00 PM Pacific Time.Live chat is available Monday-Friday 6:00 am-5pm PST. Please note, we are closed Saturday and Sunday. Orders with Standard Shipping Options:Please note that orders will NOT be processed during weekends or holidays. Order without an Expedited shipment method placed after 3 pm PST will be processed the following business day.
• Orders with Expedited Shipment Options (Overnight & 2-Day):Orders with a expedited shipping service placed before 1:00 pm PST will processed the same-day. Expedited orders placed Monday-Friday after 1:00 pm PST will be processed on the next business day*. Expedited orders placed on the weekend will be processed and shipped the next business day; typically, Monday*
• *excludes Weekends, Carrier & Happy Planner Holidays

What is the quality of the planners?

• At POPRUN, we pride ourselves on offering luxurious and elegant planners. Our top-selling product, the Hard Cover Weekly Planner, is made with 100GSM ivory paper, ensuring a smooth writing experience. The planners are designed to be durable and long-lasting, so you can use them throughout the year without any issues.

How much space is available for planning?

• Our Hard Cover Weekly Planner provides ample space for detailed plans. Each week is spread across two pages, allowing you to jot down your appointments, tasks, and notes. The layout is designed to help you stay organized and manage your time effectively.

Can I customize the planners?

• Currently, we do not offer customization options for our planners. However, we are constantly working on expanding our product range, so stay tuned for any updates or new releases.

 Do you offer international shipping?

• Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to check if we deliver to your location. Please note that international shipping may have additional fees and longer delivery times.

What is your return policy?

• We want you to be completely satisfied with your purchase. If you are not happy with your planner, you can return it within 30 days of receiving it. Please make sure the planner is in its original condition and packaging. For more details, please refer to our Returns Policy.