How can we help you?

We offer two main categories: planners to organize your time, and notebooks & journals to capture your thoughts. Start with how you’ll use yours.

Planners
Our planners come in daily, weekly and monthly layouts to meet different scheduling needs.

• Academic Planners: Follow the school year, typically from July to June. A great fit for students and anyone planning around semesters.
• Calendar Planners: Typically covers January‑December, ideal for organizing work, personal goals, and everyday life.
• Teacher Planners: Designed for classroom life, with weekly lesson planning, space for up to seven lesson periods per day, and a gradebook. Keep your teaching plans and student records together.

Notebooks & Journals

• Lined: For clear, organized writing, whether you’re taking class notes, recording meetings, or keeping a diary.
• Dotted / Bullet Journal: For creating your own layouts, habit trackers, and plans. A flexible choice if you like to make each page your own.
• Grid: For neat tables, diagrams, and structured notes. Helpful for detailed planning and keeping ideas aligned.
• Blank: For sketching, brainstorming, and writing freely. Give your ideas room to take shape without lines or grids.

Before choosing, check the dates, size, and page layout on the product page to find a fit for your everyday routine.

• “Today” ruler: Mark your current page and draw neat lines.
• Tear-off corners: Tear off corners as you write, letting you quickly locate your latest schedule.
• Ribbon bookmarks & monthly tabs: Keep important pages and months easy to reach.
• Pen holder: Keep your favorite pen close at hand.
• Foldable pocket: Store loose notes, receipts, and stickers.
• Elastic closure: Keep your planner or notebook neatly closed on the go.

Features vary by product, so check the product page for the details included in your chosen style.

We choose paper that feels smooth and comfortable to write on. Many of our planners use 80 -100 GSM acid-free ivory paper, while many notebooks and journals feature thicker 120 GSM paper. The soft ivory tone is eye‑friendly and offers a gentle backdrop for your everyday notes and plans.

Paper specifications vary by product, so please check the product page for details. Ink performance also depends on your pen, so we recommend testing markers or wetter inks on a small area first.

We care about making thoughtful choices for everyday planning. All our paper‑containing products, including planners, notebooks, teacher planners and clipboards, adopt FSC‑certified paper.

Our recycled planner line is fully made from recycled materials throughout the whole book; please note that the covers of this series are relatively water‑sensitive.

Materials vary by product, so please check the product description for the environmental features of your chosen style.

We accept credit cards, Google Pay, Apple Pay and PayPal. For bulk orders, bank transfers are also available. Please contact us if you’d like to arrange a bank transfer, and we’ll be happy to help.

Yes, we offer digital gift cards! They are delivered via email immediately after purchase with instructions on how to redeem them at checkout, making them a thoughtful and versatile gift for friends, family, or colleagues.

Please check your spam or junk folder first. If you still can’t find it, email us at service@poprun.com, and we’ll be happy to help.

• If your order hasn’t shipped: we recommend requesting a cancellation and placing a new order with the correct details. You can check your shipping status through our website’s chat assistant. Please select the reason that best matches your cancellation request, and our team will review it as soon as possible.If you cannot locate the order cancellation page, you may reach our online t assistant or email us at service@poprun.com.

• If your order has shipped: Once your order is in transit, we are unable to modify or cancel it. If you still wish to return or exchange the item upon delivery, please contact our support team at service@poprun.com. Please note that all returns or exchanges must satisfy our Return Policy, and additional service or shipping fees may apply.

Note: Please do not initiate a chargeback or payment dispute with your bank, as banks charge additional processing fees and this will significantly delay your refund process.

If your order hasn’t shipped, you may either request a cancellation and reorder with the correct address, or immediately email us at service@poprun.com to update your address.

If it has already shipped, address modification is unavailable, and you may proceed with return and refund afterward.

Your IP address may have triggered a security check, temporarily blocking your payment attempt. This doesn’t necessarily mean there’s a problem with your credit card or payment account.

Please reach out through our website’s chat assistant or email service@poprun.com. We’ll help check the restriction and guide you through the next steps.

We currently ship to the United States, Canada, the United Kingdom, Australia and European regions.

Customers based in Europe please visit our POPRUN Europe official website: https://eu.poprunlife.com . We look forward to sending a little POPRUN inspiration your way!

Yes! We offer four options to suit your needs:

• Priority: 1–2 business days
• Expedited: 3–4 business days
• Standard: 5–7 business days
• Economy: 7–10 business days

Delivery times are estimates and may vary by destination.

Our typical shipping rates are:

• Economy: $2.90 USD
• Standard: $5.90 USD
• Expedited: $6.50 USD
• Priority: $8.30 USD

Enjoy free Standard shipping on orders of $55 USD or more. Rates may vary by order and destination. You’ll see the final shipping cost at checkout before placing your order.

For a quick and easy tracking update, visit our homepage and ask our chat assistant to help you track your package. If you need further assistance, email us at service@poprun.com and please include your order number in your message, and we’ll be happy to help.

For a quick and easy tracking update, visit our homepage and use our chat assistant to check your delivery details. If you still can’t locate your package, email us at service@poprun.com and please include your order number and a description of the missing‑package situation in your message, and we’ll be happy to help.

Notes

• Kindly verify and confirm that your submitted shipping address is correct.
• We also suggest checking with your family, neighbours or local post office in case the package was signed for by someone else or left in a safe location.
• Be sure to check your mailbox and nearby parcel lockers too.
• For USPS shipments, delivery photos are usually attached within the tracking updates.

For non-quality-related returns

• Your planner must be unused and in its original, undamaged condition, including all complimentary accessories.
• Send the unused planner back to us.
• Return shipping costs are your responsibility.
• Once your planner arrives at our warehouse and passes inspection, we’ll process your refund.
• The refund covers the product price only. Original shipping fees are non-refundable.
• Please email us at service@poprun.com to obtain your return address.

*For Amazon purchases, please request non-quality-related returns directly through Amazon.

For quality issues
Please email service@poprun.com with your order number, a brief description, and clear photos of the issue. We’ll help you as soon as possible.

Please note that order numbers typically follow these formats:

• POPRUN website: #xxxx
• Amazon: xxx-xxxxxxx-xxxxxxx

Once your return arrives at our warehouse, your refund is expected to be credited to your original payment method within 10 business days. The exact timing depends on your bank, so please keep an eye on your account for the refund.

Please email service@poprun.com with your order number, a brief description, and clear photos of the issue. We’ll help you as soon as possible.

Please email service@poprun.com with your order number, a brief description, and clear photos of the issue. We’ll help you as soon as possible.

Please email service@poprun.com with your order number, a brief description, and clear photos of the issue. We’ll help you as soon as possible.

Please email service@poprun.com with your order number, a brief description, and clear photos of the issue. We’ll help you as soon as possible.

For quick answers to product-related questions, you can try our AI chatbot, which is designed to provide fast and helpful assistance. Of course, our customer support team is always happy to help. Whether you have questions about our products or need assistance with anything else, feel free to reach out to us via email. We typically respond within 1–2 business days. Thank you for your patience — we’re always here to provide the support you need.

For bulk orders, Please email us at service@poprun.com with the subject line: Bulk purchase inquiry – [Brief Description]

To help us better understand your needs and provide an accurate quote, please include the following details in your email:

• Your country or region
• The product type you are interested in (SKU or product link, if available)
• The quantity you need
• Whether you would like to customize the products with your logo

Our team will review your request and get back to you with further assistance.

Yes, we do offer discounts for bulk orders. The specific discount depends on the order details and quantity. Please email us at service@poprun.com with your requirements, and our team will be happy to provide more information.

Yes, we offer personalized logo printing and customization options. Please email us at service@poprun.com with your requirements, and our team will be happy to assist you with the customization process.

Please email us at service@poprun.com with the relevant subject line:

• Business Partnership – [Brief Description] (for companies)
• Influencer Collaboration – [Brief Description] (for social media influencers)
• Distribution Inquiry – [Brief Description] (for distributors)

Please include a brief introduction and any relevant details about your proposal. We’d love to hear from you!

Yes, we welcome opportunities to collaborate with charities and nonprofit organizations that share our commitment to making a positive impact.

Please email us at service@poprun.com with the subject line: Donation Request – [Brief Description]

To help us better understand your organization and partnership needs, please include:

• Nonprofit documentation or proof of your organization’s status
• The number of people you serve, the types of products needed, and estimated quantities
• Partnership acknowledgment details, including:Whether you can provide a thank-you letterWhether your organization can mention the collaboration on official social media channels or create a joint postWhether you can provide photos of the donated products in use, and whether POPRUN may receive permission to share these photos (while strictly protecting survivors’ privacy and safety)Examples of previous in-kind donation partnerships with other brands, if available

Our team will review your request and get back to you with further information.